Help Desk Hours of Support

Nex-Tech Help Desk is staffed seven days a week with reduced hours on the weekend (chart of holiday hours below). After hours you can still reach support for Emergencies (further clarification below) 

Toll Free: 888-565-3200
Email: tech@nex-tech.com

Help Desk Regular Business Hours

Day Hours
Monday – Friday 7:00 AM – 11:00 PM
Saturday – Sunday 8:00 AM – 8:00 PM

Help Desk Holiday Hours

Holiday Hours
New Year’s Eve 8 am to 5 pm
New Years 8 am to 8 pm
Good Friday 8 am to 8 pm
Easter 8 am to 8 pm
Memorial Day 8 am to 8 pm
Independence Day 8 am to 5 pm
Labor Day 8 am to 8 pm
Thanksgiving Closed
Friday After Thanksgiving 8 am to 8 pm
Christmas Eve 8 am to 5 pm
Christmas Day Closed

After Hours Emergencies

Our after-hours support is designed to address urgent issues that directly impact your business operations. Here are some examples of situations that qualify as emergencies:

  1. Critical System Failures: If your core systems or services experience a major outage that halts your ability to conduct business, such as a complete breakdown of your communication tools or essential software.
  2. Emergency Communication Disruptions: If you're unable to access emergency services like dialing 911 or contacting Lifeline, this constitutes a severe situation where immediate intervention is required.
  3. Service Interruptions Affecting Business Continuity: Situations where a key service or application is down and it's affecting your ability to carry out essential business functions, leading to potential financial loss or operational disruption.