TV NOW Troubleshooting Blank Screen/No Picture (Amazon Firestick)
If you're experiencing a blank screen or no picture while using the Nex-Tech TV Now app, follow these troubleshooting steps to resolve the issue:
1. Wake the Device
Make sure your Firestick device or TV isn’t in standby or screensaver mode by pressing any button on the remote control.
2. Power Cycle the Firestick
Unplug the Firestick from the power source. (Remove the small cable plugged into the firestick as opposed to removing the entire firestick from the TV as this will not power off the device.)
Wait 10-20 seconds before reconnecting the power cable.
Wait for the device to boot back up.
Ensure TV is powered on: Confirm your TV is on and displaying the correct HDMI input where your Firestick is connected.
Check HDMI Cable Connection: Ensure the HDMI cable is securely connected to both the Firestick device and the TV. Try unplugging and reconnecting it to make sure the connection is tight.
Try a Different HDMI Port: If available, switch the HDMI port on your TV to rule out a potential issue with the current port.
4. Check for App Updates
From the Firestick home screen, navigate to Apps.
Highlight the Nex-Tech TV Now app and press the options button on your remote (three horizontal lines).
If an update is available, select Update to install the latest version of the app.
5. Clear Cache and Data for the Nex-Tech TV Now App
From the Settings menu, go to Applications > Manage Installed Applications.
Select Nex-Tech TV Now.
Choose Clear Cache and Clear Data.
Restart the app and check if the blank screen issue is resolved.
NOTE: THIS WILL REQUIRE YOU TO LOG BACK IN WITH YOUR USERNAME AND PASSWORD.
6. Reinstall the Nex-Tech TV Now App
Go to Settings > Applications > Manage Installed Applications.
Select Nex-Tech TV Now and choose Uninstall.
After uninstalling, return to the Firestick home screen, search for “Nex-Tech” in the app store, and reinstall it.
7. Check for Firestick System Updates
From the home screen, go to Settings.
Select My Fire TV > About > Check for Updates.
If an update is available, download and install it.
After updating, restart your Firestick to ensure all changes are applied.
Contact Nex-Tech Help Desk for support at 888-565-3200