Help Desk Hours of Support
Nex-Tech Help Desk is staffed seven days a week with reduced hours on the weekend (chart of holiday hours below). After hours you can still reach support for Emergencies (further clarification below)
Toll Free: 888-565-3200 Email: tech@nex-tech.com
Help Desk Regular Business Hours
| Day | Hours |
|---|---|
| Monday – Friday | 7:00 AM – 11:00 PM |
| Saturday – Sunday | 8:00 AM – 8:00 PM |
Help Desk Holiday Hours
| Holiday | Hours |
|---|---|
| New Year’s Eve | 8 am to 5 pm |
| New Years | 8 am to 8 pm |
| Good Friday | 8 am to 8 pm |
| Easter | 8 am to 8 pm |
| Memorial Day | 8 am to 8 pm |
| Independence Day | 8 am to 5 pm |
| Labor Day | 8 am to 8 pm |
| Thanksgiving | Closed |
| Friday After Thanksgiving | 8 am to 8 pm |
| Christmas Eve | 8 am to 5 pm |
| Christmas Day | Closed |
After Hours Emergencies
Our after-hours support is designed to address urgent issues that directly impact your business operations. Here are some examples of situations that qualify as emergencies:
- Critical System Failures: If your core systems or services experience a major outage that halts your ability to conduct business, such as a complete breakdown of your communication tools or essential software.
- Emergency Communication Disruptions: If you're unable to access emergency services like dialing 911 or contacting Lifeline, this constitutes a severe situation where immediate intervention is required.
- Service Interruptions Affecting Business Continuity: Situations where a key service or application is down and it's affecting your ability to carry out essential business functions, leading to potential financial loss or operational disruption.