TV NOW Troubleshooting Blank Screen/No Picture (Amino Amigo)

If you're experiencing a blank screen or no picture while using the Nex-Tech TV Now app, follow these troubleshooting steps to resolve the issue:

Make sure your streaming device or TV isn’t in standby or screensaver mode by pressing any button on the remote control.

• Unplug the device from the power source.
• Wait 10-20 seconds before reconnecting the power cable.
• Wait for the device to boot back up.

• Ensure TV is powered on: Confirm your TV is on and displaying the correct HDMI input where your Amino Amigo is connected.
• Check HDMI Cable Connection: Ensure the HDMI cable is securely connected to both the streaming device and the TV. Try unplugging and reconnecting it to make sure the connection is tight.
• Try a Different HDMI Port: If available, switch the HDMI port on your TV to rule out a potential issue with the current port.

• Open the App Store or Google Play Store on the Amino Amigo.
• Search for the Nex-Tech TV Now app and check if an update is available.
• If an update is available, download and install it, then restart the app and see if the issue is resolved.

• From the Settings menu, go to Applications > Manage Applications.
• Select Nex-Tech TV Now.
• Choose Clear Cache and Clear Data.
• Restart the app and check if the blank screen issue is resolved.

NOTE: THIS WILL REQUIRE YOU TO LOG BACK IN WITH YOUR USERNAME AND PASSWORD.

• Navigate to the Settings or Applications menu on your Amino Amigo.
• Select the Nex-Tech TV Now app and uninstall it.
• After uninstalling, return to the app store, search for the Nex-Tech TV Now app, and reinstall it.

• From the Settings menu, go to System > Software Update.
• If an update is available for the device, follow the on-screen instructions to install the latest version.
• After updating, restart your Amino Amigo device and check if the issue is fixed.

Contact Nex-Tech Help Desk for support at 888-565-3200